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Translation for information only. The German version is binding. Show German version

General Terms and Conditions (AGB)

Last updated: 22 October 2026

§ 1 Scope, Provider and Contract Language

These General Terms and Conditions (AGB) apply to the use of Helferino.fun (hereinafter the “Platform”) via the apps for Android and iPhone, the web app and the websites at helferino.fun. The provider is ITC International Trade Consult, owner: Andreas Heuvens, Heinestraße 122, 47623 Kevelaer, Germany (see legal notice/Impressum). The Platform is offered in the member states of the European Union and the European Economic Area.

The contract language is German. Only the German version is binding. Versions in other languages are for information only. Translations of these AGB, the privacy policy and the withdrawal information are available in the app in all of the app’s languages; from there you can switch to the German version at any time.

§ 2 What Helferino.fun Is

Helferino.fun brings together people who share a hobby or an idea for their free time. Anyone who has something planned posts a request; users with a matching hobby in the area are notified and can join in. The creator and the participants write to each other in the chat and arrange to meet.

Helferino.fun arranges leisure-time meetups, not paid services. No payments between users are processed via the Platform; there is no commission and no fee per contact. Whatever users agree among themselves, they agree on their own responsibility; the Platform does not become a party to these arrangements. No particular number of contacts, participants or meetings is owed.

§ 3 Registration, Account and Minimum Age

Use requires an account. Information must be true and up to date. The account is personal and not transferable; access data must be kept secret. Helferino.fun is intended for private leisure; use for commercial purposes, for example for advertising or for selling services, is not permitted.

The contract for free use is concluded when you submit the registration together with the confirmation that you are of legal age and your agreement to these AGB. Until then you can check and change your entries in the fields. We store when you agreed to which version of these AGB; you can access, save and print the version currently in force at any time at helferino.fun/agb.html. We have not submitted to any code of conduct.

Use requires that you are of legal age. Anyone who has not yet reached the age of 18 may not create an account. When registering, you confirm that you are of legal age. No routine automatic age verification currently takes place. In the case of specific doubts we may request suitable proof and restrict or block the account until the matter has been clarified. You can report indications that an account belongs to a minor to us at any time (§ 12).

§ 4 Requests, Joining In and Contact Release

In your hobby profile you choose your hobbies and your search radius. A request contains one to three hobbies, a meeting point with a radius, optionally a destination, and a date or “flexible”, as well as the number of participants sought. Until an agreement is reached, others see the meeting point only approximately. Anyone who has a matching hobby in their profile sees the request in the feed and on the map and receives a notification if the meeting point lies within their search radius and at the same time within the radius of the request. In the apps for Android and iPhone, notifications appear on the device if you have allowed them; in the web app they are shown in the notification inbox. Device, operating system and network settings can delay or prevent notifications.

Joining other people’s requests is always free of charge, for every hobby. If the creator confirms an interested person, both can write in the chat; this also works with several interested persons at the same time. The chat is end-to-end encrypted. The Platform releases contact details (full name, email address, phone number if both have provided one; the participant receives the exact meeting point including the optional address) only once both have reached agreement in the app (“We agree”). A request with several participants remains open until it is full. What someone shares in the chat is their own decision.

A request is visible from the time it is posted for the period stated in § 6. Each new contact request resets this period to its full length, but never shortens it. The privacy policy states when requests, chats and notifications are deleted.

§ 5 Meetings on Your Own Responsibility

The Platform does not verify the identity of users; only the email address is confirmed. It is not involved in meetings, does not organise them and does not supervise them. Whether, when and where you meet and what you do together is for you to decide, on your own responsibility. For the first meeting we recommend a public place; tell someone where you are. For activities involving risks, for example in or near water, in the mountains or when travelling, everyone is responsible for their own equipment, experience, health and insurance cover; a request does not replace training, instruction or supervision. In case of danger, call the emergency number 112. If something happened at a meeting, report it to us (§ 12).

§ 6 Prices and Services

Use is free of charge (Free). The only paid offer is the subscription at €2.99 per month. Free and the subscription include:

The amount stated is a final price and includes statutory VAT. You incur no further costs; you bear the costs of your own internet access.

When the subscription ends, we take nothing away, but the subscription features no longer apply: open requests stay online until they expire, with everything they have. New requests and changes are only possible within the Free scope. A search radius above 100 km remains saved but only takes effect up to 100 km; the app tells you so.

As long as we have not activated the subscription, every account receives the subscription features without buying anything; the purchase is then greyed out in the app. Before the subscription is activated, we will announce it to you at least 30 days in advance in the app and by email, stating the price. After that, the Free features apply to accounts without a subscription; for requests posted up to then, the same applies as when a subscription ends.

The price at which you take out the subscription applies to the billing period booked. Nothing ever changes for a period that has already been paid. If we change the price, this takes effect only from the next renewal, at the earliest in the following month. We will announce a price increase in text form at least 30 days before it takes effect. For a running subscription it applies only if you expressly agree to it; consent is usually obtained by the store. If you do not agree, the subscription ends at the end of the current billing period and you do not pay the new price. Your silence does not count as consent. We may also let running subscriptions continue at the previous price. If you cancel and later subscribe again, the price applicable at that time applies.

§ 7 Purchase via the Stores

You buy the subscription exclusively in the Helferino.fun app: in the Android app from Google Play, in the iPhone app in the App Store. The seller and contractual partner for the purchase is the respective store (Google Commerce Limited or Apple Distribution International Ltd.); its terms apply in addition. The store handles payment, receipt, renewal, refund and cancellation. We provide the subscription features in accordance with these AGB. Nothing is sold in the browser. A subscription applies to your Helferino.fun account in both apps and in the web app. It renews for one month at a time and can be cancelled with effect from the end of the current billing period; cancellation is done in the store (§ 13).

You receive the confirmation of the contract on a durable medium (§ 312f BGB) from the store as the seller, usually by email together with the receipt. You can access, save and print these AGB and the withdrawal information at any time at helferino.fun/agb.html and helferino.fun/widerruf.html.

§ 8 Right of Withdrawal for Consumers

Withdrawal and refund of a purchase are handled via the store where you made the purchase. Insofar as you have a statutory right of withdrawal against us, you will find the complete withdrawal information including the model withdrawal form in the app under Legal → Right of withdrawal, and online at helferino.fun/widerruf.html.

§ 9 Display and Ranking

Which requests you see depends on the hobbies in your profile, your search radius and its centre, the radius of the request, the distance to the meeting point, the status and duration of the request, and on blocks. In the feed, the newest requests are shown first; with the subscription you can additionally filter by date, group size and group. There is no paid prominence: the subscription extends what you can post and see, but does not change the order in which your requests appear to others.

§ 10 Rules for Content and Conduct

Users provide truthful information and do not post any unlawful, insulting, harassing, discriminatory or misleading content. Requests serve shared leisure time: anyone who offers or seeks a service for payment, advertises or collects donations does not use Helferino.fun for this. You may share the costs of a joint activity, for example for travel, admission or accommodation, among yourselves; no money passes through the Platform in the process.

Before an agreement is reached, users may not circumvent the contact release by exchanging contact details in publicly visible texts (request, hobby profile). A contact filter removes phone numbers, email addresses, links and messenger names from these texts. In the chat, everyone decides for themselves what they share with the other person. After the contact release, this restriction ends. You use other people’s released contact details only for the joint meetup.

§ 11 Ratings

After an agreement, both sides can rate each other, once per connection and within 7 days after completion. The criteria rated are: punctual, as agreed, friendly, reliable, good atmosphere and knows their stuff. Others see the number of ratings, and an average only from 3 ratings. Ratings must be objective and true and may only refer to connections that actually took place. We do not check ratings before publication; the link to a connection ensures that they come from those involved. Inadmissible ratings may be removed. If the person who gave a rating deletes their account, the rating is removed together with their other data.

§ 12 Reporting, Moderation and Blocking

You can report content to us that is unlawful or violates these AGB: in the app via the report function — on a request, on a hobby profile or in the chat — or at any time by email to hilfe@helferino.fun. Both routes lead to the same procedure; to report by email you need neither an account nor contact with the person concerned.

In encrypted chats you can voluntarily select individual messages as a readable copy for moderation. Without this selection we receive no chat content. The copies are statements by the reporting person, not independently verified proof of the message content. Their separate retention is described in the privacy policy.

Every report is reviewed by a human, and we decide without undue delay. A report does not punish, it freezes: if a report is open between the two sides of an ongoing connection, the request is put on hold until the decision. Agreement, completion, ending the connection and withdrawing the request are not possible during this time; both can continue to write. Possible measures are removing the content, restricting its visibility, ending the connection and suspending the account temporarily or permanently. We inform the reporting person and, insofar as the measure affects them, the person concerned of the decision and its main reasons.

If a report or any other source gives rise to the suspicion of a criminal offence that threatens the life or safety of persons, we inform the competent law enforcement authorities (Art. 18 DSA).

Anyone affected by a measure can object to it by email within six months of being notified. We review the case again and communicate the result. Recourse to the courts remains unaffected.

You can block other users at any time. Blocking mutes, it does not silence: the blocked person can continue to write, but none of it reaches you any more, and they do not find out that you have blocked them.

§ 13 Term and Cancellation

The user relationship can be ended at any time by deleting the account (“Profile → Delete account”, also at helferino.fun/konto-loeschen.html). A subscription can be cancelled monthly with effect from the end of the respective billing period.

You cancel a subscription where you bought it: for Google Play in the Play Store under “Payments & subscriptions”, for the App Store in your iPhone’s settings under “Subscriptions”. In the app, the permanently accessible button “Cancel contracts here” (Profile → Membership) takes you directly there. The store sends you the confirmation of cancellation.

At helferino.fun/kuendigung.html you can also send us your cancellation without logging in; your name and email address are sufficient. We confirm receipt immediately. If the address belongs to a Helferino.fun account, this email contains a link with the button “Ja, ich kündige” (“Yes, I cancel”). This is how we make sure that nobody ends other people’s contracts. We carry out the cancellation only after your confirmation, and with effect from the date that results from the time of its receipt. If a subscription renews before you confirm, we refund this renewal to you. Without confirmation we carry out nothing; the link is valid for 30 days. If the address does not belong to an account, we match your details and get back to you. We then end a subscription via Google Play for you; for a subscription via the App Store we tell you how, because only Apple can end it. Cancellation by email or letter also remains possible at any time.

If you delete your account, we cancel a subscription via Google Play for you. A subscription via the App Store can only be ended by Apple; the app tells you this before deletion.

The right of both sides to terminate for good cause remains unaffected; for us, good cause is in particular a serious or repeated violation of these AGB (§ 12).

§ 14 Liability

The Platform is liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, to the extent of any guarantee given, and for fraudulently concealed defects. In the case of slight negligence it is liable only for the breach of material contractual obligations, i.e. obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely; liability is then limited to the foreseeable damage typical of the contract.

The Platform is not involved in meetings and arrangements between users (§ 5). The Platform is not liable for the conduct of other users, for meetings and joint activities, or for damage that users cause each other in the process; its liability for its own breaches of duty under the preceding paragraph remains unaffected.

§ 15 Rights to Posted Content

You retain all rights to texts, photos and other content that you post.

You grant us a simple (non-exclusive) right of use to the extent necessary for operating the Platform — in particular for storing, for displaying to matching users, for machine translation of requests and for technical processing, such as reducing the size of images. The right ends when you delete the content. Technically isolated backup copies are no longer used productively and are removed from rotation in accordance with the periods stated in the privacy policy.

We do not use your content for advertising and do not pass it on to third parties for advertising purposes.

You warrant that you have the necessary rights and do not infringe any rights of third parties — such as copyrights, trademark rights or the personality rights of persons depicted. If third parties make claims against us because of this, you indemnify us against justified claims insofar as you are responsible for the infringement.

§ 16 Availability

We operate the Platform with the usual care but do not owe uninterrupted operation. Maintenance work, disruptions at service providers used and events beyond our control can lead to temporary restrictions. Where possible, we schedule plannable maintenance work at times of low usage.

If the subscription cannot be used for a longer period, we refund the corresponding share of the fee to you on request. Your statutory rights in the event of defects (§§ 327 et seq. BGB) remain unaffected.

§ 17 Changes to These AGB

We may change these AGB if there is an objective reason for doing so — for example new or changed features, a change in the law or new case law. We do not use this procedure for changes that affect the balance between performance and consideration.

We announce changes in text form at least 30 days before they take effect, pointing out your right to object and to cancel, and the consequences. Until the changes take effect, you can object or cancel the contract free of charge with effect from that date. If you continue to use the Platform after that without having objected, the changed terms apply. If you object, the previous terms continue to apply to you; we may then terminate the contract with 30 days’ notice, a paid subscription at the earliest with effect from the end of the current billing period.

We never change prices with effect on a billing period that has already been paid. A new price takes effect at the earliest from the next renewal and, for a running subscription, only with your consent (§ 6).

If we change features of the subscription for an objective reason, you incur no additional costs as a result. If such a change impairs your access or the usability more than only insignificantly, we will inform you clearly and comprehensibly by email in advance; you can then end the subscription free of charge within 30 days of the information or of the change, whichever is later (§ 327r BGB).

Should we exceptionally offer you a change that affects the balance between performance and consideration, it applies only with your express consent. If you do not consent, your contract continues on the previous terms until the end of the current billing period and then ends. In this case we do not treat your silence as consent.

§ 18 Final Provisions

The law of the Federal Republic of Germany applies. If you are a consumer and have your habitual residence in another state of the European Union or the European Economic Area, the mandatory consumer protection provisions of that state remain unaffected.

For actions by and against consumers domiciled or habitually resident in the European Union or the European Economic Area, the statutory places of jurisdiction apply; we deliberately make no deviating agreement in this respect. If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, or if you have no general place of jurisdiction in the European Union or the European Economic Area, the exclusive place of jurisdiction for all disputes arising from this contract is our registered office in Kevelaer, insofar as this is legally permissible.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

Should any provision be invalid, the validity of the remaining provisions remains unaffected.